jpnn.com, JAKARTA - The Health Ministry's chief digital transformation officer, Setiaji, said the ministry had launched a new WhatsApp chatbot to accommodate complaints regarding vaccine certificates.
He explained that there were three main menus that would make it easier for people to submit complaints related to vaccine certificates featured in the PeduliLindungi application.
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The three menus are vaccine certificate download, vaccine status, and change of personal information.
Setiaji said that people could directly choose one of the three menus on the chatbot.
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"After that, interactive conversations will appear, and this is done systemically," Setiaji said in a virtual press conference, Wednesday (10/11).
The WhatsApp chatbot can be accessed 24 hours a day, complete with the contact number 081110500567, so the high intensity of public complaints can be accommodated immediately.
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Setiaji said that public complaints that were previously accommodated via an email and a call center often led to unanswered complaints or long delayed response.
On the same occasion, Health Ministry secretary general Kunta Wibawa revealed that the number of public complaints via email could reach 134,000 every week. Then, there are 80,000 complaints through the call center every week.
Previously, public complaints could only be submitted to the email certificate@pedulilindungi.id and call center 119 ext 9. (mcr9/mcr20/jpnn)
This news has been broadcast on JPNN.com with the title: Kemenkes Luncurkan Chatbot WhatsApp, Simak Cara Menggunakannya